Refund Policy
Our commitment to customer satisfaction with fair and transparent refund terms.
Last Updated: December 8, 2025
30-Day Money-Back Guarantee
LogIQ Curve FZE offers a 30-day money-back guarantee on all hosting plans. If you're not satisfied with our services within the first 30 days of your purchase, you can request a full refund.
Eligible for Refund:
- Shared hosting plans (within 30 days)
- VPS hosting plans (within 30 days)
- Cloud hosting plans (within 30 days)
Non-Refundable Items
The following items are not eligible for refunds:
- Domain registration fees (domains cannot be refunded as per ICANN policy)
- SSL certificate purchases
- Domain transfer fees
- Add-on services and premium features
- Services used beyond the 30-day guarantee period
Refund Process
1. Request a Refund
Contact our support team via email at sales@logiqcurve.net or phone at +971 56 989 379 to initiate the refund process.
2. Verification
We will verify your account and confirm that your request falls within the 30-day guarantee period.
3. Processing
Once approved, refunds will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Cancellation Policy
You may cancel your hosting service at any time. Cancellations made after the 30-day guarantee period will not be eligible for a refund, but your service will continue until the end of your current billing cycle.
To cancel your service, please contact our support team at least 7 days before your next billing date to avoid automatic renewal.
Refund Exceptions
Refunds may be denied if:
- The account has violated our Terms of Service
- Fraudulent activity or payment disputes have occurred
- The service has been used in violation of our Acceptable Use Policy
- Multiple refund requests for the same service have been made
Contact Us
If you have questions about our refund policy or need to request a refund, please contact us:
LogIQ Curve FZE
Business Centre, SPCFZ, Sharjah, UAE
Email: sales@logiqcurve.net
Phone: +971 56 989 379